Truemed partners with health and wellness brands to enable qualified customers to use pre-tax HSA/FSA funds on health and wellness purchases. Truemed partners with a network of medical practitioners who can issue Letters of Medical Necessity to qualifying customers, thereby allowing customers to spend pre-tax HSA/FSA funds on medically-necessary health and wellness products. For more information, please send an email to support@truemed.com.

Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-free accounts that can be used to pay for qualified health expenses (up to certain limits established by the IRS). These accounts are usually set up and managed by an HSA or FSA administrator, and you may have access to these accounts through your employer. HSAs are typically associated with a high-deductible health plan, and funds do not expire. FSAs are independent of your health plan, and funds elections occur in October-November each year for the following calendar year. FSA funds expire every calendar year. To learn more, please send an email to support@truemed.com.

Please contact support@truemed.com so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator's form.

At checkout, you'll have the option to “Pay with HSA/FSA funds.” This will direct you to the Truemed site where you will take a brief health intake survey asking if you are working to treat, mitigate, or prevent a chronic health condition. Once you've completed the survey, enter your payment details - either your HSA/FSA card or a credit/debit card - to complete the checkout process. After checkout, your answers will be reviewed by a licensed medical provider and you will be emailed a Letter of Medical Necessity (LMN) if you qualify. If you do not qualify, your purchase will be refunded.

If you don't have an HSA/FSA card, you can pay with a credit or debit card to complete your purchase using the Truemed checkout option. After you complete Truemed's qualification survey, you can submit payment via Truemed. Truemed will email your Letter of Medical Necessity (LMN) if you qualify along with detailed instructions on how to submit your payment to your HSA/FSA plan administrator for reimbursement. If you do not qualify, there's no need to worry - your purchase will be refunded. You will need to submit your LMN and Hatch purchase receipt to your HSA/FSA plan administrator for reimbursement from your HSA/FSA funds. For more information please send an email to support@truemed.com.

Yes. You can pay with a credit or debit card through Truemed and submit a reimbursement request to your HSA/FSA plan administrator for up to the amount you have available in your HSA/FSA account. You cannot split payments between HSA/FSA card and credit/debit card. After you complete Truemed's qualification survey, you can submit payment via Truemed. Truemed will email your Letter of Medical Necessity (LMN) if you qualify along with detailed instructions on how to submit your payment to your HSA/FSA plan administrator for reimbursement. If you do not qualify, your purchase will be refunded. You will need to submit your LMN and Hatch purchase receipt to your HSA/FSA plan administrator for reimbursement from your HSA/FSA funds. For more information about Truemed, please send an email to support@truemed.com.

Please contact us at support@truemed.com so we can help you troubleshoot the issue. HSA/FSA plan administrators often have detailed requirements, so it may be as simple as re-issuing your Letter of Medical Necessity using the administrator's form.

No. You can't apply your HSA/FSA funds to a past purchase. Please contact your HSA or FSA administrator directly to learn more about your eligibility for reimbursement.