Refund policy

Last updated: June 16, 2025

banu refund & return policy

At banu, your satisfaction is our top priority. We want you to love your skin and feel confident in your purchase. If for any reason you are not completely happy with your order, we are here to help.

Returns & Exchanges

• We offer free returns and exchanges within 30 days of your order delivery date.

• Only product purchases on banuskin.com may be returned.

• Shipping costs and gift wrapping are not eligible for refunds.

• Items purchased from another retailer are not eligible for a refund.

• All return shipments are opened and inspected. Products that are nearly emptied, tampered with, or filled with other substances are not refundable.

• Partial sets or bundles are not eligible for a return — only complete sets.

• Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.— are not refundable.

• banu monitors return volumes and reserves the right to hold or cancel orders, and the purchase account is subject to closure.

How to Initiate a Return or Exchange

1. Contact our customer service team at support@banuskin.com between 9:00 AM and 5:00 PM EST, Monday through Friday.

2. Please include your order number and a brief description of your request.

3. Our team will provide you with a prepaid return shipping label and further instructions.

Refunds

• Approved returns & refunds will be processed to your original method of payment within 7-10 business days.
  

Need Help?

If you have any questions about your order, our products, or the return process, please don’t hesitate to reach out. We are committed to ensuring you have a positive experience with banu and are always here to support your skincare journey. Get in touch with us: support@banuskin.com. 

Thank you for choosing banu!